Benelux Kozijn onderdeel Online Factory Sarl

Windows measurements were taken incorrectly from the start. The team removed the glass and only then realised that the window measurements were wrong. Instead of a proper fix, the window was temporarily patched up with wooden planks, leaving the situation unsafe and unacceptable during cold winter months. Still remains unresolved.

What followed was months of frustration. Serge has promised to fix it as soon as possible and timeframe to resolve the issue kept being postponed—from 2 weeks to 4 months—and even after all this time, no concrete solution has been offered. Despite repeated emails and numerous phone calls, there has been no clear communication whatsoever about how or when this issue would be resolved.

The lack of accountability, transparency, and basic customer service is shocking. This level of unprofessionalism is something I did not expect to encounter from a company operating in the Netherlands.

I would strongly caution others before choosing this company, as my experience has been extremely disappointing and stressful.

Ballen tent is het. Offerte aangevraagd daar de heer daad veer kwam langs als je wat zei hoe je het wou was het zal ik niet doen kost meer en waarom zal je dat doen. Uiteindelijk zitten wachten op de offerte bijna een maand verder nog niks. De heer veer kwam met het verhaal dat die een vraag had gemaild. Wat niet is gebeurd stond ook niks in de spam. Zo kan ik nog ff door gaan. Echt mensen niet beginnen aan dit bedrijf. De verkoper zit totaal niet te wachten op de wens van de klant